Before condemning Jet2 might I suggest you see what happens...... I can tell you from personal experience that they DO WHAT THEY SAY ON THE EMAILS they send you individually..... if you do not want the options offered on line.
I had a courteous discussion with the team member that called me and they have agreed to give me a refund and PROMPTLY sent an email confirmation.
Before making unwanted remarks one should read info sent to you individually and follow instructions. I have dealt with Jet2 on many occasions and have only ever had respect, courtesy and AGREED action between myself and them.