I think there will be a trust problem with the airlines when this all finishes - look at the people trying to get home now and how they are being treated- from Irish Independent"John Spollen, the soft spoken president of the Irish Travel Agents Association, describes what has happened since the outbreak of coronavirus as a "Wild West of aviation" as airlines have abandoned their customers and ignored their rights."
Emirates is giving refunds but only from 12 months out. Customers have a year to make their mind up, and after that if they still want a refund, it will give you the refund.
Not much use if you need the refund to fly home now"
Not to blame Emirates alone- many other airlines doing the same- even BA will refund in 4-6 weeks when THEY cancel.
But this doesn't help people getting home now as could hardly be regarded as good
PR for the airlines. This does not criticise the staff who work for them but I do worry that this is bad publicity for the industry and will slow a return of normal travel