Boeing wants it to fly, but travelers fear the 737 MAX
From the article:
Just 19 percent of business travelers and 14 percent of leisure travelers would willingly take the 737 MAX within six months of returning to the sky, according to an Atmosphere survey.
Nearly half of the 2,000 respondents said they would pay more to avoid the MAX.
Faced with this distrust, airlines are adapting.
"We will be transparent -- and communicate in advance -- with our customers who are booked to fly on a MAX aircraft, will rebook those who do not want to fly on a MAX at no charge, and for some time will not swap aircraft to a MAX if a change of aircraft is required," said a spokesperson at United Airlines, which owns 14 MAX aircraft.
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According to Harteveldt, half of business passengers and 55 percent of leisure passengers consider Boeing to be "irresponsible," "arrogant" and "unsafe."
[...]
If Boeing can take comfort in anything, it may be that most travelers do not look up which jet they will fly when booking tickets.