................. sorry to hear of your woes Per ... there are several journeys that I've had to get 'professional help' with rather than book things myself where being 'off-continent' is concerned.
But for those of us out there who do DIY .... remember that you need to read and understand the Ts and Cs before booking .... how many times do I read rants against FR because of 'consumer disappointment' when everything is stated in the Ts and Cs IF one bothers to read it all!