Originally Posted by
hunterboy
Part of the problem in BA has been the historic emphasis on top down training instead of bottom up. Only in the last few years have efforts been made to invert the training pyramid. Sadly, that comes as a cost. Personally, I would put more emphasis and money into training the guys and girls who will be flying the customers around daily than sending managers/tri/tre’s on even more courses.
Forgive me but what is top down/ bottom up training?