Flew Jet2 yesterday for the first time and not being a fan of low cost airlines, I feared the worst. However, apart from the fact that I personally didnt find the seats particularly comfortable, I had one of the best airline experiences I have ever had. Before retirement I flew very regularly but over the last couple of years only around 6 round trips a year, mix of long and short haul. I know things change, but our ‘legacy’ carrier could learn a lot by adopting a similar ‘ customer comes first’ attitude.
Well done Jet2 !!��