Originally Posted by
Icerefugee
Couldn't agree more. I am ashamed and embarrassed to be associated with this organisation. Once upon a time, I was proud to work for BA. Customer Service is a thing of the past. To Fly, to serve? Who are we serving? We have lost touch with those who pay our wages. Across the range of products, look at LH, KL, AF....... we are a poor runner up in each case.
We are now an increasingly US run business, with US standards which isn't always what is wanted elsewhere. Let's look again at OUR culture.
Whinge over.
How so?!
Your CEO is European, thanks for blaming the US for your problems though, I have to be honest, last I checked the domestic service on Delta, United and even AA was much better than BA's, I used to love BA as well, and I feel for you guys with this management, but lets not blame the US for your boy Willie...
Free snacks, sodas on even the worst stateside mainline flights, not so on BA or Iberia...