PPRuNe Forums - View Single Post - British Airways Centenary Becomes A PR Nightmare
Old 27th Aug 2019, 13:21
  #4 (permalink)  
Icerefugee
 
Join Date: Sep 2016
Location: London
Posts: 8
Couldn't agree more. I am ashamed and embarrassed to be associated with this organisation. Once upon a time, I was proud to work for BA. Customer Service is a thing of the past. To Fly, to serve? Who are we serving? We have lost touch with those who pay our wages. Across the range of products, look at LH, KL, AF....... we are a poor runner up in each case.
We are now an increasingly US run business, with US standards which isn't always what is wanted elsewhere. Let's look again at OUR culture.
Whinge over.
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