Yes, I know they outsourced and it has been discussed in various places. They have failed to understand - as countless big companies have - what has changed. They see the IT as an adjunct when it is central. I worked in telecommunications and IT for 27 years starting in 1978. I saw how companies came to rely more on their systems but treated the staff as if they were still doing 'some batch processing overnight'. I even recall one Data Centre manager at a plc you would all know (not BA), who did not like having PCs in his centre as they were not proper computers.