Originally Posted by
meet and greet
{ have no doubt that the crew of this aircraft handled this emergency in a very professional manner. The evacuation took place, and no lives were lost...that is the important thing. But clearly after the event no one was looking after the needs of the pax,. who would understandably be suffering from shock and would be distressed. It is this aspect of BA's customer care that I am criticizing.
I'm not sure about "clearly", we haven't heard the full story from everybody but we know it's an evacuation, at an BA outstation.
Personally once off the aircraft and in a safe place I'd be expecting the airport resources/the airport authorities to take over from the crew and be responsible for providing medical attention for those genuinely in shock or seriously distressed.
It is also perhaps worth considering that it is entirely possible that the only BA staff on hand were the crew - who I'm sure tried to do their best once off the aircraft but had just been through the wringer themselves..