But you shouldn’t have had to deal with the bull**** in the first place. Imagine if Hertz or Avis or another car-hire firm were told they were responsible for a licensed driver in a roadworthy hire car who happened to break the road rules or have an accident.
Other people may not have the benefit of contacts on the ‘inside’ of CASA. The fact that you have to resort to calling on their assistance, and they are prepared to provide it, is very telling of CASA’s corporate integrity.
Loose cannons rolling around on CASA’s deck are the responsibility of the captain.