Originally Posted by
sixchannel
That's a bummer at best of times, especially for those on a one week holiday.
Did the Pax have to stay at DSA all that time??
Pax will have been provided with hotels/transport home as well as the offer of a full refund if deciding not to travel. That is on top of the EU261 compensation. Whilst passengers are in the airport, they will also have to be provided with refreshment vouchers and information as and when it becomes available.
Not good at all but theres for certain the passengers in the UK and abroad will have been looked after as best they could given the circumstances. It looks as though TUI sourced a Norwegian aircraft to pick the AGP passengers up late overnight where the TUI aircraft had originally broken down.