SASEMAR and Spanish operators in general aren’t big on CRM or even standards for that matter.
Slightly unfair on SASEMAR, they are the customer, not operator. I believe the operator is still Babcock Espana, and agree with the comment on standards in that case. The former INAER operations that were purchased by Babcock in 2014 as part of the Avincis deal have suffered several incidents, and several anti-trust investigations in Italy and Spain. One may of expected an improvement when Babcock took over, but........
Still, they are cheap, which seems to be the key metric for customers these days.