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Old 7th Jun 2019, 08:31
  #3144 (permalink)  
AirportPlanner1
 
Join Date: Aug 2014
Location: East London
Age: 37
Posts: 1,100
Originally Posted by LTNman View Post
The guy complained about the long check-in queue, which can happen at any airport but he claims to have joined another long queue to check his boarding pass 1 hour before departure. He then hit another queue to pass through security. Every time he mentioned his concerns to staff he is told him to carry on waiting in the queues as they offer no help. Now we are not talking about a Heathrow sized terminal at SEN so once passed security he would have been seconds from the gate yet up to 30 passengers also missed the same flight. All this in March before even Ryanair had launched. We will never know how many flight were departing around his flight time but it won’t be more than 3 I would have thought
I call bulls*** on this story. I bet they turned up later than they suggest and/or 30 passengers didn’t in fact miss the same flight.

For it to be so busy it was probably a Friday which I think was about the only day all the based aircraft went out within a small window circa 06:30-07:30. It’s almost certain they weren’t on Flybe as if they were there wouldn’t be much of a check in queue so we can assume it was EZY.

From travelling at that time I think the departures were something like 06:30 to Malaga or Alicante, 06:45 to Dublin, 07:00 to Malaga or Alicante, 07:15 to Amsterdam, 07:30 to Prague/Budapest? Then 07:45ish to Rennes and 08:00ish to Groningen.

So if they turned up for the 06:30 at say 05:20 or maybe even later they would have found themselves at the back of a check-in queue at its peak with passengers that had turned up for three other flights at the right time, plus with other stragglers for their own. But they must have been at the front by 05:50 for the luggage to be accepted. At circa 05:45 it took me about 20 mins to get through card scan and security, about the longest I’ve ever waited. So I think the story of not getting through in one hour is wrong. Possibly they got in the queue at 05:55 and out the other side at 06:15 at which point they’ve said sorry we’ve closed. But that leaves some unaccounted time - toilet? shop? bar?

Was it 30 pax turned away from their flight? Or 30 pax from all the flights? Or just 30 people waiting at the help desk paying off baggage fees etc for flights they were still in time to catch?

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