✅
Trip Verified Avoid like plague. Their lack of management caused lots of people to miss their flights on the 6th March 2019. Luggage checked in and accepted about 1h before departure (after a long queue). Joined another terrible queue for passport control, where no staff or managers were present to check or help those with immediate flights. Fast lane was opened next to this queue, empty, with member of staff onlooking and not having the initiative to ask for help. We approached a member of staff to ask if we should be moved through fast lane, as flight was soon departing: reply was all will be OK, no worries, they will wait for you! Zero announcements in the airport, no warnings whatsoever.
At passport control, an alert for imminent flight departure flashed on screen. To no avail, same result, another member of staff just asked us to wait in queue at security. After security check (the third queue) was eventually passed, we arrived at the gate, only to be told by a junior manager that we are now denied boarding and that the pilot decided to unload luggages for all those caught in their queue. 20-30 people affected. We were all made to wait 45 min to get luggages back (plane was late to do this, instead accepting people arriving there because of the ground staff inability to do their jobs properly). A couple of hours extra followed, to get explanations and pathetic excuses. No alternative flights offered, the only junior manager present totally overwhelmed by the situation (video available).
I will never set foot in this place again and ask you to consider very careful when choosing this airport. Their complaints service even asked people to use their insurance to get money back (have it in writing), no apology or accepting any fault on their part even if they caused a few holidays cancelled etc. (heard a couple next to us who missed their connection to Dubai and the entire holiday). Absolutely horrific place and service, stay away, just choose a proper airport.