It is beginning to bit a bit harder now, the news is carrying stories of stranded passengers because of MAX cancellations.
https://www.cbc.ca/news/business/sun...mily-1.5146793
The Juanima family's three-week vacation ended on a sour note. The ten family members spent their final days in a Toronto hotel, stressing over how they'd return home to Vancouver after Sunwing cancelled their flight — four days before departure and with no explanation.
Juanima said Sunwing offered the 10 family members two options: A refund for their tickets which had been booked in January, or they could wait nine days in Toronto — at the family's expense — for the next Sunwing flight to Vancouver.
The family needed to return to their jobs or school, but they weren't prepared to pay the estimated $5,000 total it would cost them — on top of their refund — to purchase last-minute flights on another airline.
Sunwing apologized for the family's inconvenience and said the flight was cancelled due to it extending the grounding of its four Boeing 737 Max jetliners.
Of course, to put it in perspective there are over 300 other pax and crew who are never going to make it home, but it does seem like a rather raw way to deal with customers.