The way passengers are treated now is disgraceful - thank god I am retired - If I had to work under such crappy procedures and such money grabbing ethics I would be sent off to an anger management course where I would gladly tell them to get F***D lol
At BMA LHR I was Pax and Ops D/O 1977-85
We always got our pax away if they were late or turned up early - they want to go home or get to their meeting --- no money exchanged - they had bought a ticket and it suited us to get them away and not have them hanging around