Mostly happy with CX. They seemed to drop the standard a bit over recent years but lifted the game on this flight.
Always happy to choose CX and have done so for almost 30 years.
I would have to agree.
When you’re paying around $7000 for Business Class seats from Australia to Europe, you don’t expect to feel the “springs” sticking through the worn out lie-flat bed, the cabin crew “topping up” your water bottles because they don’t have sufficient 400ml bottles during a 12 hour flight, only one snack per person between scheduled meal services and of course, no salt and pepper.
The standard of their business class product has definitely gone downhill due to a lack of investment which I suspect is because of some bean counter who knows the cost of everything but the value of nothing.
And the only reason I continue to travel on Cathay Pacific is because of the quality of the pilots, although this fact seems to be overlooked by management.
My family are travelling in business class to Europe again very soon and I’ll be very disappointed if there has not been a noticeable improvement in the standard of this product since our experience from last year.