Outsourcing
They are doing the same in YVR. Everyone has been given notice, not sure of date but soon.
Switching to "Rent An Agent X Golden Rich International Co. Ltd." cheap cheap check in company , none of those pesky salaries, no benefits, no moans n groans, cheap cheap cheap...
Part of "Time to Win" I assume however I guarantee CX spreadsheet types will win - NOT their paying customers !
Appears whatever Swire muppet "leader" in charge of "Customer Satisfaction", or whatever they call it these days, has truly rolled over (as usual) for that big year end bonus to pay for their Chateau in Italy..
#Sad.
#CXit