Customer and Team first culture. No airline has nailed this yet.
IT overhaul. Look at Woolworths, quite impressive what they they done within their business. Delta has done a lot in this space also.
Tiger needs to be fixed once and for all. Too many people have been playing with it over the past decade. Potential is there. Scrap the fantasy of operating 20 year old machines. Scoot is phasing out it’s 10 year old fleet to the neo, what a great chance to get hold of them.
The Alliance dream can’t go on forever. Need some medium term planning when it eventually caves in.