Originally Posted by
ifu05596
in other news Flybe are rigorously enforcing hand baggage dimensions here in Manchester with 2pax asked to go and pay for oversized luggage. Struggle with the comms though - ‘starting yesterday we charge for this now’ - why not say you’ve always been out of policy so you were lucky not to be charged before!
Absolutely. They started the new policy in 2016, so the staff are not helping themselves with their wording. On another note, with the stricter zero tolerance enforcement and charging across all stations coming into play more recently, Flybe could have been doing a lot more to remind passengers - so as to help staff and boarding. Posting on social media is essentially free for them to do. Along with better wording during booking and online check-in. They shouldn't shame away from saying something along the lines "our maximum cabin bag size dimensions may be smaller than some other airlines.. ". Especially when its still free to carry two items onboard. Ultimately however, they should have enforced it fully and consistently from from the start. Then they wouldn't be getting all this negative feedback right now after so many people have broke their terms for so long.