BBC Rip-Off Britain
Tomorrow this programme will be covering the story of a family flying from Mahon to Birmingham with TUI last June. On boarding they found the seats for Row 41 had been removed, so for most of the flight they were seated on the floor! TUI initially offered £30 as a goodwill gesture but upped the compensation when faced with media publicity. The "excuse" for there being no Row 41 DEF was there had been an aircraft change. Not surprisingly the CAA is investigating. Can hardly believe this. Anyone know which was the aircraft concerned?