Indeed LTNman. If a managment team have to ask others for solutions to the things they manage - they are not capable of manging! I have seen this for years in areas of IT that I was in for 27 years. Promoted beyond their abilities and when the times change - they are managers in name only.
The most important lesson I learnt about managing was: "Listen to your staff, Listen to your customers. Make them both happy." It is much easier when managers have worked their way up the chain and know how the system works... The first job I ever did at 16 was working Saturdays in a department store. The General Manager of the store told me that he had started as a Saturday boy when he was at school. That said, Main Board directors like to change the system every couple of years because they don't know what they are doing either!