I just wish you could get thru to talk to someone who understood what you are on about. I recently tried to contact the Licensing section & used the email link direct from the website only to have the email doesn't exist message, got thru on the phone & after 10 minutes was told the email address on the website is incorrect it has an extra dot in it. Finally sent the email & got an automated reply telling me that it could take 18 working days to reply to a non technical question & up to 30 for a technical one. We pay high fees for this service & you wouldn't except it from anyone else you would just swap provider.
if this is the future we're all doomed.