Haha....! My favourite line from the article; "He reminded them the airline had already taken “exceptional” action by dropping its earlier proposal to make the cadets pay half the cost of their training". So, the company "waiving" something that should never have applied to the cadets in the first place is somehow the CX being "exceptional"...?? WTF? As "From a Distance" said earlier, my contempt for this management is complete. They all embarrass themselves, but of course they have no shame, so therefore don't suffer embarrassment. Bottom of the Barrel. For those already at CX, the quote above is from the most likely in line to be the next DFO. That should tell you all you need to know about the style of management you can expect. Don't walk, run to your next employer. This one is beyond saving.