Reading this forum it appears that if there is arrogance anywhere it’s from the frequent users (pax and staff) that seem to think a red carpet should be rolled out before them, rather than having to mix with the commoners. Even more arrogance is then shown by thinking anybody reading an airport forum wants to listen to their constant carping, which is not borne out by the stats (Luton and Stansted are worse. Heathrow in the news for weeks of 4hr+ delays recently) . Then the final, supreme arrogance in assuming anybody recounting a positive experience is either an airport spokesman in disguise or is just benefitting from all the interminable whining that the regular suspects have deposited ( like a steaming dog turd) in this forum.
There is is a massive project ongoing to fix the issues, which surely means there is no arrogance? Except some on here think it’s arrogant to think that spending vast sums of money will fix a problem. Can’t win it seems.