Originally Posted by
mik3bravo
Outrageous behaviour:
http://news.sky.com/story/boy-10-asked-to-prove-disability-for-jet2-flight-11459188
The employees involved should be placed on performance improvement programs and 'managed out' of the company rather sharply.
Disgusting carry on!
A quick phone call from the Croacian handling agent to Leeds would have resolved this within half an hour.
Even if the family hadn't pre-advised of the EMD there is a procedure to accept them "on the day".
Jet2 take all reasonable steps to make sure the people representing them in airports where they do not have their own staff are trained in and follow the Jet2 procedures. If the handling agent did not do so then they must accept the bulk of the blame in this case.
It is perfectly normal practice for airlines to use third party handling and those agents have a responsibility to fully carry out their obligations to their customers i.e. the airlines.