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Old 8th Aug 2018, 00:45
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Coochycool
 
Join Date: Jan 2012
Location: Fife
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Frankfurt Terminal Evacuation (Again)

Surprised this hasnt received attention on here as yet, so here goes.

This morning FRA Terminal 1 was evacuated due to a security breach. Not the first time it's happened, and it happened at Munich just last week. A French family of 4 were allowed to pass security despite having provoked a positive result for explosives. The family were subsequently traced airside and released after questioning, an airport security employee has apparently been held liable. Cue an all day maelstrom of thousands of people left with little information and nowhere to go, all because of one ****.

Since someone close to me (lets call her Girlfriend) is caught up in this as pax, I wonder if anyone on here can clear up a few points so I might better understand the aftermath.

Girlfriend was sitting airside in transit at FRA when the terminal was evacuated. I believe some pax who had already boarded were even taken off. In spite of the freeze on boarding, Girlfriend's flight still apparently operated, if a little delayed, with most if not all pax unable to board. Would they (Lufthansa) still operate in that circumstance? I can understand they still need to position for the return leg, but whats the point if your flying out empty? Why not hold for a few hours whilst the pax have a chance to re-screen, board and try to go loaded? If youre only going out a few hours late, all you have to dole out is sandwich chits so surely it incurs less liability?

As it is, Girlfriend + many others have just had to endure an all day queuefest, just to eventually be told we're shutting up at 2200 hours, you're on your own. Unimpressive. Whilst I can appreciate airlines do not possess a magic wand, I'd like to understand why they couldnt have informed pax several hours previous what must have already been obvious, a lot of people werent going to fly that day so should think about sorting out accomodation or alternative transport where practical.

I'd also like to understand where the liability lies since technically Girlfriend's onward connection wasn't cancelled, it did fly, it's just that the pax were denied boarding. I'm aware of EU261 regarding airline liability, but where does one stand when its the airport at fault? Girlfriend has now had to find a taxi/hotel at her own volition/expense with vague promises of reimbursement, but still left unconvinced the airline has any responsibility to still fly her let alone pay compo.

After an exhausting transatlantic trip, then the all-day clusterf@rk at FRA, she has been left clueless so now has to wake at Stupid Oclock to see whether a resheduling email and possible early departure is going to appear or not.

So waddaya all reckon? Btw the route involved is Tampa-FRA-HEL-TKU with Lufty

Cheers for any input

Cooch

Last edited by Coochycool; 8th Aug 2018 at 00:58.
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