Originally Posted by
Lee J
I read the article and wondered... what is it the parents want.
Jet2 clearly made a mistake, admitted it, apologised and offered a generous gift voucher.
Parents highly offended and said its not about money... well what is it about?
They had an apology.
Perhaps they want to try an reduce the chances of another family in a similar situation being treated like that. Recall your cynicism when politicians say ‘lessons will be learned ‘. Publicity around events like these increases the chances that they actually will be. Seems reasonable....