Originally Posted by
Ivan aromer
Come on! Its people playing the system. We all do it to a greater or lesser extent. Who hasn't tried it on? Who travels with an gigantic "carry on" baggage plus a large handbag and get VERY huffy when its declined. Most of the time you get away with it. Dont you!
Yes, there may be very isolated circumstances where passengers abuse the special assistance requests but 9/10 of people seeking special assistance need this service for departure, arrival, flight connections.
In this specific Jet2 incident, the boy is 10 years old and he has
The medical condition and it's effects are very obvious at age 10 and particularly if his parents went to the effort of requesting special assistance when booking with Jet2 and their booking confirmation will have been issued including special assistance requests then Jet2 have a contractual duty of care to ensure the passengers requiring special assistance needs are handled accordingly. It is Jet2's responsibility to review the passenger manifest and identify passengers presenting for boarding as requiring special assistance are provided the required assistance at the boarding gate by collaboration with the despatcher and ground handling agents. I do not accept an airline can absolve their duty of care particularly towards vulnerable passengers who have specifically requested special assistance, especially in cases where there is a medical necessity.
If the handling agent are responsible then this shouldn't have been allowed develop had the cabin manager checked to ensure special assistance passengers were on the manifest and taken direct responsibility to ensure the passenger was provided dignity and respect in the provision of services.
End of. Jet2 have questions to answer, as too does the handling partner in their processes and procedures.