Originally Posted by
El Bunto
It's funny how the airline industry has conditioned us to accept that 15 minutes is an acceptable delay.
Imagine being 15 minutes late to give someone a lift, or 15 minutes late for an interview. They wouldn't write it off as 'normal punctuality' regardless of excuses.
You are quite correct. Pax generally seem happy with delays of less than 30 minutes these days. My flight AMS-SEN was 35 minutes late last night (EZY) so I was grumpy!