Originally Posted by
FRatSTN
Every airport, handling agents etc. will all inadvertently have problems with resource planning when the airlines fly significantly off schedule. Of course, it's not as simple as an airport having H24 status.
This is a uniquely British perspective on such problems. I say this because as I travel round elsewhere such gross terminal delays do not happen. Elsewhere airport operators are, it seems straightforwardly, able to handle delays to a far greater extent - long haul can easily be an hour early or late compared to schedule, but invariably crews are there waiting for you. In Britain it's quite common to find ground handling hangups even when on time.
They KNEW they were coming. I suspect parsimony with paying overtime is a far greater contributor to the issue.