Richard Branson was once told about a cleaner that worked for Virgin Trains and the exceptional job she did. Branson met her in person and asked why she hadn't applied to be a customer service officer or conducter?
"I have applied" she said. I never get past the application stage.
Apparently after this meeting he called his head of HR and asked why he was rejecting good people!
So Goat Whisperer in response to your tongue in cheek comment, HR get it wrong far more often than they should.