Originally Posted by
AirportPlanner1
What is the situation with compensation in this scenario, assuming the pax did genuinely arrive at check-in with good time which I have no reason to doubt?
Depends, did check in close on time? If so then passengers responsible to get themselves to the gate on time, if check in closed late due to queues then best practice is to wait, but then how long, can't hold 180 pax for one or twowho may have got lost, 15 sounds like quite a few though, all a bit of a minefield really, doubt they will get any compensation though.