PPRuNe Forums - View Single Post - Dog dies in overhead locker on UA
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Old 18th Mar 2018, 23:43
  #128 (permalink)  
Join Date: Jul 2007
Location: the City by the Bay
Posts: 515
Originally Posted by edi_local View Post
Just out of interest, what good would a VERY LARGE SUM do?

The dog is dead, no amount of money will bring it back. What amount of money would make the people feel better? Millions? Surely that is over the top for a dead dog, even if the carrier was at fault.

While we are placing blame, should the FA be held fully responsible? If the dog breed was not meant to fly then the family themselves share some of that blame, as does the check in agent who accepted the dog, as does the gate agent who boarded the passengers too. To pin all this on one person, although typical of today's ridiculous name, blame and shame (and eventually claim) culture, is wrong.

But in the USA money seems to make it all go away.
A large sum will go a long ways towards PREVENTION of a similar incident. Because MONEY talks.

I am glad UA diverted a recent flight to a dog's destination. They did this to avert more bad publicity.

I hope they gave everyone onboard a free flight for their inconvenience.

Something that is troubling is that there seems no chain of command on an UA aircraft. Should an FA not refer to a Chief Purser or Senior Purser (CX speak) about this and not just make a decision on her/his own?

We are not out to demonize UA. Just to demonize airlines who make mistakes in the hope that mistakes can be minimized.

I don't think it should be millions for the dead dog but UA's offer of a refund of tickets and the $125 dollar fee for the dog's carriage as well as (get this ! ) a necropsy is clearly inadequate in my simple mind.
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