Originally Posted by
megan
The woman had gone through the necessary process to carry an emotional support animal? If not, I don't see that the condition of carriage allow the animal to be in the cabin.
Then you're simply not reading the news articles. The dog was not carrried as an "emotional support animal," the dog was carried under United's "bring your pet for $125" commercial offering.
Straight from the horse's mouth at United's published terms:
United allows domesticated cats, dogs, rabbits and household birds (excluding cockatoos) to travel accompanied in the aircraft cabin on most flights within the U.S. An in-cabin pet may be carried in addition to a carry-on bag and is subject to a $125 service charge each way. There is an additional $125 service charge for each stopover of more than four hours within the U.S. or more than 24 hours outside of the U.S.