PPRuNe Forums - View Single Post - CX is a case study in how most companies fail
Old 12th Mar 2018, 01:12
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azhkman
 
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Originally Posted by Freehills
Yep - in terms of what people actually want, HKA/HKE have it right I think. 3* for long haul, 1* short haul.
It's fairly true. All HKA is really missing for longhaul is Wi-Fi (I speak from my YVR r/t over Christmas), and a more thorough selection on IFE. Otherwise, the service is decent in Business Class (lie-flat seat, they even had a stand-up bar, attentive service, etc...). It's not CX, but the price difference was HK$31k r/t on CX and AC, or HK$21k on HX.
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