PPRuNe Forums - View Single Post - CX is a case study in how most companies fail
Old 11th Mar 2018, 23:14
  #2 (permalink)  
Dee Vee
 
Join Date: Feb 2018
Location: Canberra
Posts: 1
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by jetjockey696
Cathay Pacific is a case study in how most companies fail in the long run ? if they don?t change South China Morning Post
The author of that article might be surprised to learn a significant number of people are more interested in service and comfort than price.
Dee Vee is offline