“I’ve been on hundreds of Qantas flights over many, many years now. Qantas staff are very good people. They are decent, sensitive people, they’ve got to deal with just about every possible type of person, and they don’t need this kind of nonsense, they really don’t.
Not everyday once is drawn to agree with Mr Abbott.
On reading the article it stuck us as though Qantas has simply lost its way.
Spurred on by 'his' battle against discrimination, Mr Joyce seemingly loves the hero myth a bit too much. Rather than simply letting staff know that they handle the most appalling of people incredibly well, instead more drivel. It lost its way a long time ago and this is more of the same; Has this really a place in an airline where customer service models are the driving force of the business ie: communication skills are necessary requisites for all front line staff, it is after all the value add of the service business?
Corporations had expiry dates for a reason, they exist for a purpose not the grounds for a fertile social experiment.
“The purpose of bureaucracy is to compensate for incompetence and lack of discipline.”
Qantas it could be argued lacks discipline in its strategy, there have been so many random walks from Red Q to JQ franchises, to 'terminal' then 'transformed' and now an apparent rotation back towards JQ.
The hierarchy at Qantas is impressive, several new levels of management for less fleet than a decade ago..
I often wonder whether the staff at Qantas actually 'feel safe' expressing any dissent to such nonsense?