Not sure whether this should be here or on the SLF thread.
Was due to fly easyjet yesterday evening Luton to the S of France.
Flight cancelled, reasons unclear.
Nobody, but nobody, in charge of telling over a hundred pax what to do.
Essentially the message was ‘You are on your own, sort out your own hotels, transport and book your own flights with us or some other airline and we’ll argue reimbursement later’ - unfortunately no-one was available or able to communicate that simple message until each of us had reached the head of a huge queue.
Surely staff must be trained on how to collectively address a large number of pax on what their possible options are?