Originally Posted by
A/F Armed
If you are going in for an interview it may be helpful to know that the restaurant scenario posed by the HR person at the interview is all about how you manage multiple issues at the same time. This comes straight from one of the pilots who sits on the recruiting panels. So it’s good information.
If it helps to make it more Aviation related just change the word restaurant for A380, Jumbo, 777, SAAB, Metro etc.
Change the term Restaurant Manager to Aircraft Captain.
The fussy customer is now a disgruntled passenger. The waiter with an attitude is now a flight attendant etc etc.
The questions are just to see how you will manage the situations that are being given to you. No different to being a pilot on whatever aeroplane you fly now in whichever seat you find yourself in. As a copilot, when the Captain falls over you are going to have to step up and take control of the situation.
Best of luck to everyone who’s applying. I’ve been told that recruitment will continue for a long time to come.
And here in lies the real problem with modern interviewing. They're giving you a scenario which can be viewed as similar to how you'd handle issues as a pilot but a lot of people may not see it that way.
Why do it like this?
It's not right but until someone with a background in the particular role (ie pilots) takes back control of recruitment then nothing will change unfortunately.
I suspect that if that question were aviation based and not on a hypothetical restaurant they'd get more successful candidates.