HYDERABAD: A city entrepreneur was deplaned from an Ahmedabad-Hyderabad Indigo flight last Friday for allegedly "having spoken rudely to the pilot". The pilot offloaded the passenger from the aircraft following a minor altercation with him and alerted the CISF.
The incident took place on January 20, when Praveen Pavuluri, along with his business partner, was preparing to board the flight to Hyderabad. While waiting on the aerobridge, swarming with passengers and flight crew, Pavuluri entered into a minor altercation with an Indigo staffer who wanted him to make way for the captain to enter the aircraft. But Pavuluri refused to oblige and instead asked the pilot to wait till passengers finished boarding. After Pavuluri had settled down in his seat, the deplaning orders were conveyed to him by a security officer. He tried to apologize. When other passengers intervened, the airline crew warned them that they, too, would remain stranded at the airport if they supported Pavuluri.
"As the pilot had announced that the flight would not take off unless I disembarked from the aircraft, I volunteered to meet him in the cockpit and apologize for the incident, in the interest of other passengers. But he refused to listen. Accusing me of rude behaviour, he said the complaint had already been lodged and could not be undone," Pavuluri said TOI.
Indigo airlines maintained that the passenger was at fault and was de-boarded "by the Captain-in-command due to his misbehavior".
Pavuluri had to later check into a hotel and take an early morning flight back to Hyderabad next day. Pavuluri said the episode had left him embarrassed. "The ground staff and pilot kept insisting that I move, rather rudely. That is when I lost my cool and asked them to get lost," he said.
As per aviation rules, a pilot can only issue such strict orders when he has any intelligence input about a passenger or feels that his presence can compromise safety.
Pilot offloads passenger for saying ‘get lost’ - The Times of India