PPRuNe Forums - Search Results

Search: Posts Made By: XSBaggage

Showing results 1 to 6 of 6
Search took 0.00 seconds.

Forum: Passengers & SLF (Self Loading Freight)

20th Aug 2016, 12:55

Replies: 71

I usually fly business class

Views: 18,112

Posted By XSBaggage

Once again I am in agreement with PAXboy....from...

Once again I am in agreement with PAXboy....from the Ryanair experience it can be seen that some small improvements have a very positive effect on customer service.

Whilst customers can become...

Forum: Passengers & SLF (Self Loading Freight)

20th Aug 2016, 10:41

Replies: 71

I usually fly business class

Views: 18,112

Posted By XSBaggage

When I was in customer service I used to...

When I was in customer service I used to investigate and respond to complaints (this was for the airport authority) and usually many people were happy with an explanation and an apology. This just...

Forum: Passengers & SLF (Self Loading Freight)

17th Aug 2016, 11:04

Replies: 71

I usually fly business class

Views: 18,112

Posted By XSBaggage

I agree PAXboy - the first couple of reasons are...

I agree PAXboy - the first couple of reasons are for sure something to do with it. They have lowered expectations so much as an industry that now Americans travelling domestically don't know what it...

Forum: Passengers & SLF (Self Loading Freight)

17th Aug 2016, 08:46

Replies: 71

I usually fly business class

Views: 18,112

Posted By XSBaggage

Oh I totally understand about breaking the mold...

Oh I totally understand about breaking the mold costing money and it being a race to the bottom as customers seek out cheaper fares, but my original question was why are the US airlines (especially...

Forum: Passengers & SLF (Self Loading Freight)

16th Aug 2016, 13:03

Replies: 71

I usually fly business class

Views: 18,112

Posted By XSBaggage

But most companies have shareholders to please...

But most companies have shareholders to please (okay perhaps not Middle Eastern carriers, who first spring to mind) but the US carriers seem to have managed down the expectations of their customers...

Forum: Passengers & SLF (Self Loading Freight)

13th Aug 2016, 07:04

Replies: 71

I usually fly business class

Views: 18,112

Posted By XSBaggage

The thing that I want to know though is WHY the...

The thing that I want to know though is WHY the US carriers have allowed themselves to run down their service levels so much. Okay its the "cutting costs" argument but if other airlines are facing...

Showing results 1 to 6 of 6