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Forum: Passengers & SLF (Self Loading Freight)

3rd Aug 2017, 13:18

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

I see it says that people already checked in were...

I see it says that people already checked in were unable to print their own boarding cards at the airport, including London City.

I have never managed to get a BA boarding card printed by the...

Forum: Passengers & SLF (Self Loading Freight)

15th Jun 2017, 15:06

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

That's not really so. If everyone went for...

That's not really so.

If everyone went for the lowest fare there would be no premium class passengers. That clearly does not happen.

Spare aircraft in the old days is a bit of a myth as well,...

Forum: Passengers & SLF (Self Loading Freight)

15th Jun 2017, 10:53

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

This in part, but also to provide a substantial...

This in part, but also to provide a substantial incentive to airlines to provide a proper and quick service recovery for passengers. What was happening was an initial delay (say fog at a remote...

Forum: Passengers & SLF (Self Loading Freight)

14th Jun 2017, 05:56

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

The issue of being delayed is for the passenger,...

The issue of being delayed is for the passenger, not the aircraft. Otherwise what's the point - and what point compensating the passenger.

You pay your money to the airline, it is their...

Forum: Passengers & SLF (Self Loading Freight)

12th Jun 2017, 17:34

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

These were seemingly all the weekend charters run...

These were seemingly all the weekend charters run from Heathrow with spare time on the short haul fleet.

You might (sort of) understand if BA had initially said they did not do compensation for...

Forum: Passengers & SLF (Self Loading Freight)

10th Jun 2017, 00:41

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

This is a general belief, but within the industry...

This is a general belief, but within the industry there are those who know differently.

A few years ago the internal state of the BA "European" 767 fleet, at a time when they were still employed...

Forum: Passengers & SLF (Self Loading Freight)

8th Jun 2017, 20:18

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

I understand there isn't any "BA IT" any more -...

I understand there isn't any "BA IT" any more - they outsourced it to the bottom bidder.

Was the outsourcing Cruz's idea ?

Forum: Passengers & SLF (Self Loading Freight)

7th Jun 2017, 18:24

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

Any enhanced payoff (ie beyond statutory minimas)...

Any enhanced payoff (ie beyond statutory minimas) is normally accompanied by a clause that they will not offer any comment about their previous employer.

Forum: Passengers & SLF (Self Loading Freight)

6th Jun 2017, 04:59

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

Hasn't Willie done that already ? I...

Hasn't Willie done that already ?

I presume as Chief Exec Alex Cruz is as responsible for communications as for other aspects.

Forum: Passengers & SLF (Self Loading Freight)

3rd Jun 2017, 18:08

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

All so true. In addition, there is always a...

All so true. In addition, there is always a certain "inertia", where old-style enthusiasm and interest in the customer and company interest is retained, despite the new corporate structure. This...

Forum: Passengers & SLF (Self Loading Freight)

3rd Jun 2017, 09:40

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

I agree. BA is one of those companies which...

I agree. BA is one of those companies which nowadays operates on a "Now I'm one thing, now I'm not" approach. They are very happy to trade with the national name, to receive the lion's share of the...

Forum: Passengers & SLF (Self Loading Freight)

2nd Jun 2017, 17:25

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

"British Airways has changed its advice to...

"British Airways has changed its advice to customers who claim expenses for the weekend's travel chaos after a row with insurers. The BA website initially suggested that customers should make a claim...

Forum: Passengers & SLF (Self Loading Freight)

2nd Jun 2017, 11:22

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

That seems very commercially unwise for BA. The...

That seems very commercially unwise for BA. The "contract" is of BA's making and entirely weighted towards the BA point of view, ie 'we don't owe nobody nothing for anything'. If all the dispute...

Forum: Passengers & SLF (Self Loading Freight)

2nd Jun 2017, 10:44

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

I can only add that in the last day or two there...

I can only add that in the last day or two there is some hearsay starting that the initial failure may have been an inside job by some threatened redundancy/demotion/pay reduction IT staff, who knew...

Forum: Passengers & SLF (Self Loading Freight)

29th May 2017, 17:43

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

Speaking of the Regulator, I've yet to hear any...

Speaking of the Regulator, I've yet to hear any comment by the Secretary of State for Transport about this major failure. Although individual MPs are currently not in Parliament while the election...

Forum: Passengers & SLF (Self Loading Freight)

29th May 2017, 08:31

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

Here's what I get on the BA website, 48 hours...

Here's what I get on the BA website, 48 hours after the "failure", when I click on Flight Information to find out how my forthcoming flight is going.

Forum: Passengers & SLF (Self Loading Freight)

28th May 2017, 23:39

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

Well he has form for this; having claimed that...

Well he has form for this; having claimed that passengers "welcomed" having to pay for M&S sandwiches and drinks on short haul, which is patently not true when you speak to BA regulars, it's no...

Forum: Passengers & SLF (Self Loading Freight)

28th May 2017, 17:21

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

Just to head off those who say that extreme cost...

Just to head off those who say that extreme cost cutting is "necessary" to compete with newer carriers (not necessarily LoCo) on fares, I will quote from the pricing for myself and a colleague for a...

Forum: Passengers & SLF (Self Loading Freight)

28th May 2017, 13:26

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

You have to wonder what phantom he has been...

You have to wonder what phantom he has been speaking to. Every one of those impacted in our office has said what a poor reduction in service it is.

BA also always comment only about the food,...

Forum: Passengers & SLF (Self Loading Freight)

27th May 2017, 19:48

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

Failure because of a "power supply problem" : ...

Failure because of a "power supply problem" :

Our (small scale in comparison) IT system is 'hosted' in a failure-proof computer hosting centre. There are multiple power supplies, diesel backup...

Forum: Passengers & SLF (Self Loading Freight)

27th May 2017, 18:31

Replies: 634

BA delays at LHR - Computer issue

Views: 303,323

Posted By WHBM

Alex Cruz's crusade to minimise the costs of the...

Alex Cruz's crusade to minimise the costs of the operation and beat the LCCs at their game reaches yet another a new level, although I have to say, looking at two bookings I have for London to Dublin...

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