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Search: Posts Made By: Firecat

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Forum: Cabin Crew

21st Feb 2013, 21:14

Replies: 41

How to better deal with Upset and Disgruntled passengers?

Views: 63,201

Posted By Firecat

What A Cop Out

Just nod and say i'll get the manager to come speak to you
You just there for the shopping...?

Forum: Cabin Crew

20th Feb 2013, 01:38

Replies: 41

How to better deal with Upset and Disgruntled passengers?

Views: 63,201

Posted By Firecat

Unhappy Pax Types

There are basically two types of unhappy passengers.
1.Those who are unhappy with their circumstances
2.Those who are unhappy in themselves
You can help the first...you cant help the second.
They...

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