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Forum: Airlines, Airports & Routes

3rd Jun 2008, 19:22

Replies: 952

Cityjet

Views: 512,212

Posted By flying phil 2007

LCY

The CityJet staff seemed to cope ok with all the cancelled flights today (due to the discovery of a WW2 bomb near the airport). Seem to have some more english speaking staff on duty.

It is good...

Forum: Airlines, Airports & Routes

19th May 2008, 19:18

Replies: 952

Cityjet

Views: 512,212

Posted By flying phil 2007

If there is a choice I go BA from LCY to...

If there is a choice I go BA from LCY to Edinburgh, at least get a sandwich/meal and sometimes a smile! (although BA cancelled the flight last time.. grrrr)

Its just there are a lot of minor...

Forum: Airlines, Airports & Routes

18th May 2008, 16:08

Replies: 952

Cityjet

Views: 512,212

Posted By flying phil 2007

So its not just me then. It's the whole...

So its not just me then.

It's the whole customer experience thing.
FOr example, we were all herded into the departure gate room at City, that is too small, and shouted at to move to the back,,...

Forum: Airlines, Airports & Routes

17th May 2008, 15:04

Replies: 952

Cityjet

Views: 512,212

Posted By flying phil 2007

I think that CityJet don't quite get what...

I think that CityJet don't quite get what customer service is all about.

Their staff seem to be plain miserable most of the time.
They make announcements in imprenetrable french accents.
I...

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