, a problem with this subject, as with most other CRM issues, depends on what definition is used. I like the connotation with HF – CRM is the application of HF.
The originating question could allow drift to the social, team training aspects of CRM, - why don’t several different disciplines participate in joint training. This wasn’t the crux of the question, but if considered, the dominant issues are with the application of HF knowledge and likely differing context. Many of these are encountered by individuals before considering team/crew integration.
Should everyone have HF training; yes.
In addition to the specifics of HF in the working task, good HF knowledge is the basis of a better life. It enables ability to see and understand in more relevant ways, to be considerate and choose appropriate action. This benefits the individual and organization, safety and economics.
In many respects CRM is a ‘relatively’ small part of the requirement to have a SMS. SMS has been aimed at senior / middle management, but without the associated support of HF knowledge.
The industry has good guidance for SMS (ICAO Manual), but less so for CRM (ICAO HF Training Manual – who’s heard of it or even seen a copy).
The information which may be supplied (e.g.CAP737) outlines subject content and considers assessment, but falls short of the ‘how to’ aspects of practical application.
As for other industries, The Energy Institute appear to be taking a broad approach Hearts and Minds - Home
, Oil and Gas
, and also HSE, Human factors/ergonomics, health and safety in the workplace
Follow the side links and look at the resources.
The US DoE has a good reference – aspects of CRM and SMS combined:
`Human performance improvement handbook'; `volume 1: Concepts and Principles'.
`Volume 2: Human performance tools for individuals, work teams, and management'.