Airbus / Eurocopter Blackmail

[nellycopter]

Rant removed - they may now be willing to help........

[Thomas coupling]

Phew, do you feel better now?

[SilsoeSid]

I feel for you nelly, however is this what nigelh means when he tells us;

"I think most people would prefer to own and fly their own helicopter rather than being the chauffeur!!!"

http://www.pprune.org/8885229-post43.html

[nigelh]

I had very similar on my AS350 BA . Got an exchange engine for around £160k and swore to never go near them again !! I now have a 109Mk II which has cost a fraction to run for last three years . I now have metal in the engine which has gone to the States with an expected cost of £8k to repair , in two weeks , and be back here . It's simple ....stick to Allison engine aircraft and you will be fine !!! I have spare turbines which I kept but sold 15 whole engines for around £15k each recently ....that's why they are cheap !!

[nigelh]

Silsoe . Good reply !!! Needless to say that wasn't quite what I meant ....but you need to be able to really comfortably afford your helicopter to be able to sleep at night because **** happens !!!! I know I keep banging on about the 109 .... admittedly its old ...but it's bloody quick , very pretty and you can buy a whole hangar queen to steal from for very little . I may come back in a year crying about some huge bill but the last 600 hours have been painless even with , now , two engines sent to the states and a replacement fuel tank !!
For the price of an old MD500E , or an old 120 you could have a 109 for the next 5-7 years all paid for inc maintainance and insurance !

[nellycopter]

its not the money guys, I have come to accept have a big expensive toy - expect big bills,
its the time.... you wouldn't take your car to the garage and accept giving them £30k for this second hand one that looks like yours - but sorry - we just don't employ enough people to support our product ... or you could wait until Christmas when we will be able to see what is wrong with your car !! your choice !!!!
This is a form of Blackmail !!!! its has to be ....

[206 jock]

So Nigel, remind us which engine is in the new Bell 505, of which (IIRC) you have two on order?

Just asking, as they say

[nellycopter]

Thomas - I wont feel any better until they actually get round to putting two gears, three bearings and six nuts and bolts back together - about four hours work tops!!!! its the 90 days to do it in that is doing my NUT !!!! it took two months to strip !!! to say there is nothing wrong with it !!! and you know - THEY JUST DONT GIVE A XXXX.......

[nellycopter]

they will regret putting the TM in their new ship .... either that or the owners will regret buying one !!!
even though Tm announced last week they are doubling their support centres - so maybe only six months to wait then ???

[palacio802]

I agree with the first post. Eurocopter machines are not bad but the customer services are very, very bad, including the prices and availability for the courses of their own types. Incredible.

[nigelh]

I totally agree it's the wrong engine ......But...
I have pbh contract which I believe guaranteed exchange engine in days
Plus I will sell it within the first year !!
You have to admit their engines are super reliable ....it's just when the old ones go tech there is problem !!!

[Ian Corrigible]

nellycopter's painful €160,000 engine rental experience notwithstanding, it was remarkable that Turbomeca achieved a second place finish in last year's Pro Pilot Turbine Powerplant Product Support Survey, after several years of bringing up the rear. Turbomeca scored 7.67 (/10) overall, behind Pratt & Whitney Canada (7.80) but ahead of Rolls-Royce (/Allison) (7.33).

I/C

[nellycopter]

i don't doubt they make good engines - they are just crap at supporting them ....
they clearly have too many in for repair or overhaul and have had for the past twenty years or so ... you would think when making more engines to go out into the field they would train more people to support the product to enable a faster turnaround....
the new Bell 505 will be the real test ! once the engines start to wear .......

[md 600 driver]

if i am not mistaken the engines on the bell will be repairable by an a and p
bell was suposed to have arranged this AFAIK

[unstable load]

The Arriels can be demodulated by anyone who has TM Level 2 training, so there is nothing special in the Bell scenario.
Stripping the modules is not on without Level 3 training and special tooling, though, but is still possible with the right training and approvals.

[nellycopter]

I thought it will be an Arrius that will go in the new bell 505 ?

[Ian Corrigible]

The Bell/Turbomeca commitment to improve support of the Arrius on the 505 now includes the predicted SBH offering, and a tripling of the number of TM Distributors and Certified Maintenance Centers (Level I-III maintenance) by 2020.

Time will tell whether this is enough to placate the Allison/RR 250 community.

I/C

[DOUBLE BOGEY]

UNFAIR POST TITLE

Seeing as this thread is about a manufacturer of Engines and not AIRBUS I think the title is unfair.

[500e]

DB
Can see where you are coming from regarding Airbus.
If your expensive product whatever it is breaks you go to the name on the product not their supplier, unless you specificaly asked for a modification & even then I would expect the Name to fight my corner, or to say we do not recommend\fit that because!!.
I appreciate this is a simplistic view but with other threads regarding parts, instrumentation, AOG.there seems to be the feeling we are being taken for a ride

[Hughes500]

500e what do mean a feeling we are being taken for a ride !!!!! No other industry treats its customers with such contempt !!!!!