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Old 15th Dec 2011, 19:49   #21 (permalink)
9.G
 
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neilki, hold on a sec are you saying that all the guys who bought some time ago and paid the full price are screwed? Well, if that's the case than it's really a very poor marketing approach indeed. Normally when a new product is thrown on the market it starts off with the discount and then the price is increased. I surely hope they refund those buyers who paid the full price.
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Old 15th Dec 2011, 20:14   #22 (permalink)
 
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What's that! The power of PPRuNe?
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Old 15th Dec 2011, 20:43   #23 (permalink)
 
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Power of PPRuNe, I wish.... lots of complaints on the Coradine site about having to pay for an upgrade, Coradine stating that they are stuck with charging due to using the APP STORE, so they were offering present users 50% off on certain dates, the next one was supposed to be 21st Dec. I guess that they expanded that to the rest of the festive season.....

So I went ahead and purchased version 6.0 for Mac and Ipad, the importation of data from 5.5 was seamless, and the sync with the Ipad was the same.

Mutt
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Old 15th Dec 2011, 20:59   #24 (permalink)
 
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Don't shoot the messenger!

@9G: i don't disagree with you, but it appears to be the case.
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Old 15th Dec 2011, 21:56   #25 (permalink)
9.G
 
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neilki, no intention to shoot the messenger whatsoever. I sincerely hope the company comes to it's senses and refunds those customers who paid the full price otherwise they surely will lose credibility. Firstly they said 50% on the 21st and only for upgrades now it's 50% discount for everybody, regardless. So what bout the technical difficulties? Very poorly handled pricing policy. There must be a refund policy in place in apple store, I take it. I'd press for a refund or a complete return of the product. In case the software developer proves to be unapproachable and doesn't show appreciation of old customers, walk away without looking back.
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Old 15th Dec 2011, 23:19   #26 (permalink)
 
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For those that bought the previous version after sep. 22nd the update is free.
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Old 16th Dec 2011, 16:25   #27 (permalink)
 
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the way they are treating you folks I'd definitely look for other options. The grievance on their website is overwhelming and there seems no end to it. Someone proposed to switch to logbook pro application also available for iPad and iPhone. The prices seem to be reasonable too. I for once won't even bother going with them since such unpredictability is in place.
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Old 16th Dec 2011, 20:39   #28 (permalink)

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Updates are free - ver 6.01 didn't cost anything if one already had ver 6.0.

Upgrades - ver 5.x to ver 6.x costs.

Many software packages do the same. Roxio Toast, Parallels, Microsoft Office, iWork, iLife, etc, etc.

I agree it's a bit disappointing to have bought ver 3, 4, 5 and find that the discounted price is available to all, not just existing customers. Good luck for new customers I guess but I've still upgraded at half price.
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Old 17th Dec 2011, 03:07   #29 (permalink)
 
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You guys complaining about the cost of logten pro, are you aware of what it costs to upgrade Microsoft office?
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Old 17th Dec 2011, 05:12   #30 (permalink)
 
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Nothing, Open Office is for free
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Old 17th Dec 2011, 05:28   #31 (permalink)
 
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Open office is not Microsoft office of course.
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Old 17th Dec 2011, 21:31   #32 (permalink)
 
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YIPPPPEEEEEE..... Version 6 has just corrupted all my flight details for the last year, now all are showing on the 15th December with the same crew, totals are correct, flight numbers are correct, but the rest is corrupted.......

Version 5 working fine, unfortunately now I have to find where Version 6 stores the logbook

Mutt
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Old 17th Dec 2011, 21:57   #33 (permalink)
 
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I transferred all data to version 6 from 5 easily, however there were a few little bugs such as all my visual approaches were missing. With regards the log book file Mutt I can't find one either? Strange as in v5 there was one in the documents folder? If you are manually entering flights in bulk, it doesn't refresh the total time as quick as v5, I found myself adding up hours in my paper log book again to try and find the error until I found this out! A pain in the butt when you are faced with logging thousands of hours of paper log on to the software. Other than that, highly recommended!
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Old 17th Dec 2011, 22:41   #34 (permalink)

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I've kept LTP5.x on both my iMac & iPad and will do so until all the bugs are sorted. I may even run both concurrently for a period.
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Old 18th Dec 2011, 02:05   #35 (permalink)
 
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Unfortunately you can't run v5 and v6 concurrently on the iPad as downloading v6 updates v5. I've had good experience with their customer service guys so if you have any problems just go to their website and let them know. V6 has a quick help link that will send an email for you and give you the option to attach your logbook file automatically (so you don't have to find it).
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Old 18th Dec 2011, 17:55   #36 (permalink)
 
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Location of LTP6 data file

The reason the data file is difficult to find is due to Apple's decision to require developers to "sandbox" their apps. This basically isolates the apps from the OS as a security measure. Part of this decision was to hide the user's Library folder.

To find the Library folder in Finder go the "Go" menu, press the "Option" key and the Library folder will magically appear. Navigate to the "Containers" folder and within this you will see folder named com.coradine.LogtenPro6, within this folder there is a "Data" folder and this is where your logbook data is stored. There are a number of files in this folder that all contain parts of your logbook data so I would not recommend messing with them too much unless you know exactly what you are doing.

This is the path to the Data folder, replace the XXXXX with your user name.

/Users/XXXXXX/Library/Containers/com.coradine.LogTenPro6/Data

Hope that helps
Dave
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Old 18th Dec 2011, 19:18   #37 (permalink)
 
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Previously we were able to store the logbook in dropbox or similar, so even if the mac crashed, we had a backup. Do we have an option to back it up now?

Mutt
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Old 18th Dec 2011, 19:28   #38 (permalink)
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Mutt,

All backup will be done over iCloud once Apple sort out the reliability of it. At the moment, the only way to backup is to locate the LogTen Pro file as detailed above by b737NGyyc and make a copy of that. It's not so elegant now, but once Apple has iCloud sorted, it will be.
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Old 18th Dec 2011, 20:43   #39 (permalink)
 
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Get a network connected hard drive and use timemachine, that way you always have backups.
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Old 18th Dec 2011, 22:18   #40 (permalink)

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Quote:
Unfortunately you can't run v5 and v6 concurrently on the iPad as downloading v6 updates v5.
I successfully ran LTP 5 & 6 on my iPad2 last night, duplicating the entry for the day's flying. LTP6 has downloaded as a separate App, not modified LTP5.

As to iCloud sync/backup, iCloud ate about 40 files of mine on Friday. All of my Pages, Numbers & Keynote files have disappeared. Apple Tech Support advised that I wouldn't hear from them for a few days on the issue because of a backlog of iCloud issues from other customers.
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