Thanks for the replies, chaps.
Having calmed down somewhat during the day, I am more chilled about the matter.
Basically, I did an LST/ATPL Skills Test when I joined a new carrier just over a month ago and handed in all of the required paperwork for my ATPL at the CAA a few days later.
Ten days later, my logbooks were returned with a letter stating that the LST/Skills test form (SRG1119) was not the latest form (I think it changed a month before) and therefore my ATPL would not be issued. (1st red tape IMHO - why had it taken ten days to work this out? It obviously hadn't!)
To rectify this, I either had to get the TRE to redo a brand new SRG1119 form or get him to fax a letter confirming that it was an ATPL Skills Test that I had undertaken.
We chose option 2 and the letter was faxed to the CAA a few days ago.
This morning, I phoned the CAA to check that they had received the fax but was told that there was nothing in the system to confirm as such.
When I asked if the person I was speaking to could go and check the fax machine to see if it was sat there in a pile of other faxes, I was rather rudely told that he/she could not leave their desk and that I should call back next week to see if it had arrived. (2nd red tape IMHO)
Four things annoy me:
1) I paid the £216 charge for unfreezing my licence when I initially handed in my paperwork - 4 weeks ago. I still have nothing to show for that.
2) I am told that it will take another ten days to process my second submission. What do they need to do? They don't have my log books anymore to tally up my hours? All that they have is a letter from the TRE confirming the Skills Test.
3) The rudeness of the particular member of staff that I spoke to. (Their name was noted down at the time of the phone call)
4) And this is probably why I am so worked up about the whole affair - I get a £10K payrise upon getting my full ATPL! There, I've got that off my chest!
But I still stand by my original statement that the customer service of the PLD/FCL Dept is poor and could be improved somewhat.
The rest of the CAA is very good!